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Supervisor of Hockey Operations


Job Description


JOB TITLE:  Supervisor of Hockey Operations


Reports To:     Executive Director & Director of Hockey Operation                         


This position is primarily responsible for managing the comprehensive maintenance operation of the Fogerty Arena. This position is also responsible for assisting the Executive Director and Director of Hockey Operation with the operations and activity programming including supervising, directing, and managing all programs and services the facility provided by performing the following duties.



Core duties and responsibilities include the following. Other duties may be assigned.


Assists in supervising and coordinating the installation, maintenance, and breakdown of ice surfaces, meeting rooms, and dry floor events/activities.


Assists with building asset, staffing, and maintenance planning.


Assists in the implementation of cash handling policies and procedures for the facility.


Manages and supervises the facility as scheduled. Scheduled as the primary supervisor games and events.


Assists with locker room assignments as necessary.


Is responsible for keeping operating records as required for daily activities and mechanical operations.


Oversees building control and building security, as well as all equipment inventory.


Is responsible for building maintenance and custodial duties in the facility.


Maintains quality ice, regular edging, temperature, and depth readings.


Performs or directs maintenance work accordingly.


Maintains public relations and patron satisfaction.

Acts as a liaison for the Executive Director to leaders representing the major users.


Assists in training, and development of maintenance staff and other temporary employees.


Supervises part time building supervisors, to include assigning, reviewing, and evaluating work.


Works independently and develops solutions to problems with minimal supervision.


Provides supervision of maintenance activities in the facility and assist in coordinating use of the facility.


Takes inventory and purchases necessary supplies and equipment for arena operations.


Maintains custodial equipment to include but not limited to, floor scrubber, sweeper vacuum, carpet extractor, and upright vacuum.


Maintains and operates ice maintenance equipment to include but not limited to, ice resurfacer and ice edger.


Reviews the ice maintenance operations of the facility, keep accurate recordings and maintenance records of mechanical equipment.


Ensures ice plant equipment is monitored and communicates repair and preventative maintenance issues to the Facility Manager.



Must be able to effectively operate a computerized POS (Point of Sales), ice scheduling software and concession stand POS to ensure the principle business activities of Fogerty Arena and the safe practice of handling money through out the facility are ahearded to.



Supervise a total of 20 employees in the PM Supervisors Department. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises 40 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform the job successfully, an individual should demonstrate the following competencies:



  • Analytical - Synthesizes complex or diverse information; uses intuition and experience to complement data; designs work flows and procedures.

  • Design - Generates creative solutions; uses feedback to modify designs; demonstrates attention to detail.

  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

  • Project Management - Coordinates projects; communicates changes and progress; completes projects on time and budget.

  • Technical Skills - Strives to continuously build knowledge and skills; shares expertise with others.



  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

  • Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

  • Written Communication - Writes clearly and informatively; able to read and interpret written information.

  • Teamwork - Balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.



  • Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

  • Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change.

  • Delegation - Matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

  • Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

  • Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.



  • Business Acumen - Demonstrates knowledge of market and competition.

  • Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

  • Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

  • Organizational support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

  • Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities.



  • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

  • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks.

  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

  • Quality - Looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

  • Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

  • Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

  • Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

  • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

  • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.



Should have direct contact with all ice customers in scheduling ice time, meeting rooms and special events. They shall also help to any scheduling and billing conflicts that may arise.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.



Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.




Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.



Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.



Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.



To perform this job successfully, an individual should have knowledge of: Database Software (Access); Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word);Electronic Mail Software (Outlook); MaxGalaxy, Microsoft suite, .



  • Ability to operate various machines and equipment.

  • Skilled in negotiating resolutions and solving problems between user groups.

  • Skilled in promoting, advocating facility usefulness.

  • Ability to encourage employees to work to full potential.

  • Ability to maintain positive and orderly work environment.

  • Ability to direct and lead activities during public events.

  • Ability to communicate with various groups and interested parties.

  • Ability to learn how to utilize various software packages that include: accounting, registration, facility, and league scheduling software.



  • Skating, hockey or curling skills and knowledge of related programming is desired.

  • Knowledge of building maintenance including ability to understand heating, cooling, plumbing, electrical and structural matters.

  • Knowledge of industrial refrigeration equipment for an indoor ice facility.

  • Knowledge of food preparation and distribution.

  • Knowledge of building, health and safety codes.

  • Possesses knowledge and understanding of HVAC equipment and how it relates to a quality/safe building environment.



  • Ice resurfacer

  • Ice edger

  • Lawn equipment

  • Forklift

  • Industrial lift



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell.


The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; extreme cold and risk of electrical shock. The employee is frequently exposed to moving mechanical parts and vibration. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; outside weather conditions and extreme heat. Much of the work is done on a slippery surface. Occasional work in varying environments including warm/cold temperatures.


The noise level in the work environment is usually loud to very loud.

Salary: $30,000.00-$60,000.00 per year depending upon qualifications


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